Terms & Conditions
Binding Terms & Failure to Review Disclaimer: By requesting a quote, confirming a booking, accepting services, or issuing a purchase order, the customer agrees to be strictly bound by these Terms & Conditions. It is the sole responsibility of the customer to review these terms prior to engaging IEHS. Claiming ignorance, failure to read, or alleging non-receipt of these terms does not invalidate this agreement, nor does it excuse the customer from payment obligations, cancellation fees, or liabilities incurred.
Dedicated Time Blocks: Fit testing services are sold as reserved technician time blocks calculated at 15 minutes per person plus site establishment. You are purchasing exclusive technician time, not individual passes.
Business Hours Defined: Operational business hours are Monday to Friday, 8:00 AM – 5:00 PM AEST (excl. QLD public holidays). Notices received outside these hours log at 8:00 AM the next business day.
Pre-Payment Requirement: Pre-payment is strictly mandatory for all customers prior to technician arrival. Unpaid bookings within 48 hours of scheduled time will not proceed and may be released.
48-Hour Business Notice Window: Changes to headcount, location, or duration requested with at least 48 business hours’ notice during business hours are updated without penalty.
Short-Notice Changes (<48 Business Hours): Time blocks inside 48 business hours are locked. Non-attendance, un-shaven candidates, or site delays receive no refunds, credits, or rate reductions.
Approved Credit Accounts: Granted strictly via formal application approved in writing by senior management based on minimum annual spend. System user profiles do not confer credit terms.
Transit & Mobilisation Zones:
Trav-Loc(Local 0–15km): $15.00 + GST per visit.Trav-Reg(Regional 15–40km): $45.00 + GST per visit.Trav-kms(Remote >40km): Billed per km round-trip distance.
Site Setup & Relocation: Standard fees cover setup in one designated location (approx. 6m x 6m required). Additional setup movements on site incur an extra Site Establishment Fee and do not extend session time.
Safe Access & Property Damage Liability: Clients must ensure safe, clear access paths. The client is strictly liable for all vehicle/property repair costs, towing, technician downtime, and downstream client cancellation impact resulting from site debris or hazards (including when guided by site staff into laydown areas).
Equipment Damage: Clients are fully liable for repair, recalibration, or replacement of damaged PortaCounts, laptops, or tools caused by client staff or unsafe conditions. Legal action will be taken to recover unpaid damages.
Included Protocol & Retests: Each 15-minute block includes one (1) successful test or up to two (2) failed attempts per mask. Additional masks or re-testing required to pass are billed as a new session block at a 50% discount. Consumables are invoiced separately.
Tiered 15-Minute Session & Overtime Rates:
FIT-SES(Standard 1–4 Candidates): $110.00 + GST per 15-min block.Fit-SES-BULK(Bulk 5+ Candidates): $99.00 + GST per 15-min block (Pre-paid).Fit-SES-Corp(Corporate 15+ Candidates): $88.00 + GST per 15-min block (Pre-paid).
Release of Results: ID Cards issued upon successful pass. Digital Certificates and Company Registers issued within 24–48 hours subject to cleared account payment.
Proprietary Ownership: All digital systems, software interfaces, digital card frameworks (including the IDID Digital ID Card System), verification layouts, and registers are the exclusive IP of Independent EHS Services Pty Ltd.
Limited Right of Use: Issued to clients for the sole intent of verifying individual worker compliance and statutory record-keeping.
Prohibition of Replication: Copying, adapting, reverse-engineering, or extracting code, QR frameworks, or layout structures is strictly prohibited.
Legal Enforcement: Any unauthorized third party found holding, replicating, or exploiting IEHS digital assets or card frameworks will be legally pursued for injunctive relief, statutory damages, lost revenue, and legal costs.
Required Information: Respirator make, model, type, site location, and candidate numbers must be supplied in writing prior to testing.
Personal Equipment Preferred: Fit testing should ideally be conducted on the candidate’s assigned personal respirator (purchased prior to testing or selected from our available inventory on the day).
Client-Elected Equipment Sharing & Fit Validity: If an employer directs multiple personnel to be tested on a shared “shop mask” or demonstration respirator, they do so entirely at their own risk. Shared masks suffer from harness stretch and seal deterioration. Testing on a shared mask cannot guarantee that a brand-new mask of the exact same make and model will achieve a safe seal in the field, potentially compromising compliance under AS/NZS 1715.
Non-Compliance & Refusal Fees: Where candidates arrive without an assigned respirator and decline to share company equipment or purchase a compatible mask on site, the session terminates immediately for the worker in question as a paid failed attempt with no refunds or credits provided.
Approved Protocols: Conducted under OSHA 29 CFR 1910.134 and AS/NZS 1715:2009 standards.
PPE Compatibility: Testing is executed while wearing other site-required PPE that may impact mask seal.
Setup Requirements: Requires clean indoor space (approx. 6m x 6m) or IEHS Mobile Van setup. Respirators must be donned for 5 minutes prior to testing.
Clean-Shaven Policy: Strict clean-shaven policy enforced (refer to the IEHS Facial Hair Fit Testing Guide).
Candidate Availability & Rotation: Clients must maintain a candidate in waiting at all times to enable seamless rotation every 15 minutes. Un-shaven workers must shave on their own time; clean-shaven candidates must be rotated in immediately.
Stand-Down Disclaimer: Technician idle time caused by waiting for candidates or shaving delays is the client’s sole responsibility. Idle time is billed in 15-minute overtime blocks ($110/$99/$88). Shaving kits billed at $5.00+GST. Refusals recorded as paid failed tests.
Illness Assessment & Denial of Testing: Technicians reserve the absolute right to deny testing to any candidate exhibiting symptoms of respiratory illness, fever, persistent coughing, or contagious sickness. If a worker presents sick on site and is turned away, it is recorded as an immediate paid failed/cancelled attempt. No refunds or credits apply, and a new booking at standard rates is required once the worker is well.
Client-Elected Mask Sharing & Disease Liability Waiver: While IEHS strongly recommends assigning individual respirators to prevent cross-contamination, clients may elect to test multiple personnel on shared company equipment. By choosing to share respiratory facepieces, the client and their personnel accept all associated biosecurity and health risks. Independent EHS Services accepts strictly zero responsibility or liability for any cross-contamination or transmission of transferable/communicable diseases (including, but not limited to, Herpes Simplex, Influenza, COVID-19, and staphylococcal skin conditions) attributed to the sharing of respirators.
Sanitation & Equipment Care: Hand sanitizer is mandatory throughout testing. Wearers bringing their own reusable respirators must ensure equipment is thoroughly cleaned, disinfected, and free of biological matter prior to arrival. All IEHS fit testing hardware and adapters are disinfected with hospital-grade antibacterial wipes between every test candidate.
ISO Competency Standard: All fit testing is performed by technicians certified competent under ISO 16975-3 (Section 5.2). Trainee technicians operate under direct supervision.
| Request / Scenario | Policy Outcome | Policy Reference |
| > 48 Business Hours Notice | Eligible to reschedule or cancel during business hours (Mon–Fri, 8 am–5 pm AEST). Refund issued less administration processing fees. | Section 1: Booking & Time Blocks |
| < 48 Business Hours Notice | No refund or credit. Reserved time block and travel allocation locked. | Section 1: Booking & Time Blocks |
| Outside Business Hours Request | Deemed received at 8:00 AM on the next business day. | Section 1: Business Hours Defined |
| On the Day / Non-Attendance | No refund or credit. Full session rate applies. | Section 1: Capacity Allocation |
| Un-shaven / Sick / Non-Compliant | No refund or credit. Recorded as a paid failed or cancelled test. | Section 8: Grooming Standards & Section 9: Health & Safety |
| Unplanned Site Moves / Rotation Delays | Session window unchanged. Extra time billed at applicable 15-min block rates ($110/$99/$88) + setup fees. | Section 2: Site Moves & Section 3: Overtime Rates |
| Site Hazards / Vehicle / Equipment Damage | Client fully liable for repairs, downtime, stand-down, and downstream booking cancellation impacts. Legal action taken if unpaid. | Section 2: Property & Damage Liability |
| Unpaid Product Orders (>7 Days) | Invoice voided. Subsequent re-orders quoted at current market pricing. | Section 4: Product Sales & Pre-Payment |
| Copyright / IP Replication (IDID System) | Immediate legal action for injunctive relief, statutory damages, and legal cost recovery. | Section 5: Intellectual Property & Copyright |